CallingScout for Customer Support
Support agents that sound human, every call.
Voice and digital. 32 languages. Plugs into your contact center, CRM, and ticketing stack. Hands off to a human when the call needs one.
Trusted by revenue teams at
Support
Getsbetterbetweencalls.
Update the prompt, re-run a saved call, ship the winner. The agent learns from the corrections your team already makes. No retraining loop.
Your SOPs, executed
Drop in your runbooks. The agent reads them, follows them, and stops when the policy says stop.
Tune in plain English
Rewrite a prompt, A/B test it against a saved call, ship the winner. No model retraining.
Improve response
Before
After
Guardrails that hold
TCPA, DNC, recording disclosure, capacity caps. Enforced in code at the platform level. No prompt can override.
Guardrails
+ AddModerationOutput
Sexual, Violence, Graphic, Harassment
JailbreakInput
Detects role-play prompts that try to bypass policy
HallucinationOutput
Blocks AI text that cites non-existent sources
Sensitive PIIInput
Hate speech, sexually explicit, dangerous content
Agentsthatreadtone.
Agents that pick up on frustration, pace, and intent. They slow down when the caller does. Customers feel heard, not processed.
Voice that reads the room
Control tone the way you control prompts. Agents de-escalate, reassure, and slow down when the caller does.
Anna
Handoffs with the full record
Hand off to a human with the full transcript, extracted fields, and next action already synced to your stack.
Sub-second responsiveness
Natural, real-time voice without awkward pauses, improving resolution rates and CSAT.
10,000+ voices
Choose from 10,000 expressive voices (or clone yours) to match every product, region, and use case.
Multilingual support
Support customers in 70+ languages with native-sounding speech and consistent tone across every channel.
One agent. Every channel.
32
Languages supported on phone, web, and mobile with the same configuration.
Oneagent,everychannel.
Design the agent once. Ship it on every channel your customers actually reach you on. One config, one policy set, one place to improve.
Knowledge Base
Add document- Comms GuidelinesFeb 8, 2026, 9:20 AM
- Product & ServicesFeb 8, 2026, 9:20 AM
- Features & CapabilitiesFeb 8, 2026, 9:20 AM
- TroubleshootingFeb 8, 2026, 9:20 AM
- IntegrationsFeb 8, 2026, 9:20 AM
- company.com/refund-policyFeb 8, 2026, 9:20 AM
One agent, every channel
Design once. Phone, web, mobile, WhatsApp share the same brain and history.
Plugs into your stack
Cloud contact center, ticketing, CRM. Record sync and human handoff out of the box.
Rules you can audit
Gate high-risk actions with declarative steps. Every decision is logged and replayable.
Everyaction,loggedandreplayable.
See what your agent decided, why, and how. Re-run any call against new prompts before you ship them.
Every call, replayable
Searchable transcripts, full event timeline, and the audio. Trace what the agent decided and why.
Conversation history
- Ongoing
Nov 27, 2025, 1:11pm
Support Agent
- Success
Nov 27, 2025, 1:08pm
Sales Agent
- Failed
Nov 27, 2025, 1:04pm
Sales Agent
- Success
Nov 27, 2025, 12:49pm
Support Agent
Iterate without redeploying
Update prompts, knowledge, or tools. Re-run a saved call to check the new behavior before it goes live.
Success Rate Drop
More customers are asking about SKU1ab32, but the agent is missing context.
A real engineer on the line
Launch engineering pairs with your team in Slack. We ship the first agent with you, not at you.
el-deployed-eng
Brandon Dokidis·Solutions
Hey, would love your input on the new escalation policy. Can we hop on a call this week?
Enterprise
Auditablebydesign.
Encrypted in transit and at rest, audited controls, signed BAAs, and configurable data residency. The same posture your security team already reviews, mapped to a calling platform.
SOC 2 Type II
Independently audited controls across security, availability, and privacy.
End-to-end encryption
TLS 1.2+ in transit and AES-256 at rest by default. Customer-managed keys on Enterprise.
HIPAA + GDPR ready
Signed BAAs, data residency, and per-region retention controls.
Private deployments
Dedicated infrastructure with VPC peering for enterprise customers.
Create a Support Agent or build with the API
Create a Support Agent
Set up your first support agent in just a few minutes using our web platform. No coding required.
Agent APIs
Build, launch and scale support agents using our APIs and SDKs.
import { CallingscoutClient, CallingscoutEnvironment } from "@callingscout/callingscout-js";
async function main() {
const client = new CallingscoutClient({
environment: CallingscoutEnvironment.Production,
});
await client.conversationalAi.agents.get("agent_3701k3ttaq12ewp8b7qv5rfyszkz", {
versionId: "version_id",
branchId: "branch_id",
});
}
main();Support
Frequentlyaskedquestions.
Point CallingScout at your knowledge sources (Notion, Confluence, Google Drive, a public help center, or PDFs) and pick a starting template. We index the content, draft the procedures the agent will follow, and you review and edit before it ships. Most teams have a first agent answering tickets in a few hours.
TryCallingScoutforCustomerSupporttoday.
Spin up your first support agent, plug it into your help center and CRM, and put it on the phones. Most teams ship a production agent within a week.