the deal between us.

CallingScout, Inc. is a Delaware C-corporation. Throughout these terms, "CallingScout," "we," "us," and "our" mean the company. "You" and "your" mean the individual or entity accepting these terms. If you accept on behalf of a company, you confirm you have authority to bind it.

You can use CallingScout to:

• Place outbound voice calls to people who have agreed to be contacted, in jurisdictions and at times that comply with applicable law.
• Receive inbound voice calls on numbers you provision through us or port in from another carrier.
• Build, test, and run AI voice agents that converse with your customers, capture structured outcomes, and write back to your CRM, calendar, or other systems via integrations.
• Do all of the above through the dashboard or programmatically through our API.

The following uses are prohibited and will get your account terminated immediately, with no refund:

• Calls that violate the TCPA, FCC rules, the National Do-Not-Call Registry, state DNC lists, or equivalent non-US regulations (PIPEDA, CASL, GDPR, etc.).
• Calls to numbers obtained without prior express consent (or prior express written consent where required), including scraped lists, leaked databases, and "verified" contact sources that cannot show consent provenance.
• Robocall fraud, debt collection harassment, fake-charity solicitations, vote suppression, swatting, or any call intended to intimidate, defraud, impersonate, or extort.
• Concealing that the recipient is talking to an AI. Our platform enforces an AI disclosure on the first turn. You may not attempt to bypass it.
• Concealing the calling party's identity in violation of the Truth in Caller ID Act (47 USC § 227(e)).
• Calls to emergency services, ICU lines, suicide hotlines, crisis lines, or any number where AI involvement could interfere with life-safety services.
• Reselling raw access to upstream model providers, telephony carriers, or other suppliers we route through. You may build on top of our APIs; you may not white-label them as your own voice infrastructure unless we sign a separate reseller agreement.
• Reverse engineering, scraping, or systematically downloading the platform beyond what an honest user agent would do. Probing for vulnerabilities is welcome under our security disclosure process — email security@callingscout.ai.

We provide the rails. You provide the consent and the call list. Our compliance gate enforces what we can verify automatically (DNC lookup, TCPA calling hours, recording disclosure in two-party consent states). It is not a substitute for the operator's own compliance program.

You represent that for every number you dial through CallingScout, you have a documented basis to call it under applicable law. You agree to indemnify us against claims arising from calls you placed that violated applicable law, to the extent the violation was not caused by our gross negligence or willful misconduct.

If you enable recording on a campaign, the platform discloses it on the first turn in jurisdictions that require two-party consent. You are responsible for collecting any additional written consent your industry or jurisdiction requires. Recordings are encrypted at rest, retained per the schedule in our privacy policy, and accessible only to authorized members of your workspace.

Pricing is metered: you pay for minutes of voice traffic plus a monthly platform fee per active workspace. Current rates live on the pricing page in the dashboard. We bill monthly in arrears via Stripe. Failed charges put your account into a 14-day cure period; after that, agents are paused until payment is restored. Outstanding balances accrue interest at 1% per month or the maximum allowed by law, whichever is lower.

Taxes are your responsibility unless we are explicitly required to collect them in your jurisdiction.

We target 99.9% monthly uptime for the dashboard, API, and voice runtime. We do not commit to upstream provider availability — Twilio, Telnyx, OpenAI, Google, Anthropic, and the rest each have their own SLAs. When an upstream provider goes down, we route around it where we have a fallback configured; where we do not, we surface the failure honestly.

Scheduled maintenance is announced at least 48 hours in advance on status.callingscout.ai.

You own your data. You own the system prompts you write, the agents you configure, the contacts you upload, the transcripts you generate, and the recordings you choose to keep. We get a limited license to host and process that content solely to provide the service to you.

Aggregated, de-identified telemetry (call latency distributions, model performance, feature usage) may be used to improve the platform. Nothing identifying you, your recipients, or the content of calls is included.

We will never use your call content to train a third-party model. Period. If we ever change this we will email you 60 days in advance with an opt-out and an export.

The platform, dashboard, API, documentation, and brand are our IP. The terms grant you a license to use them, not ownership. You may reference CallingScout publicly as a vendor, including using our logo per the brand guidelines we will publish. You may not imply endorsement we have not given.

You can cancel anytime from workspace settings. We process the cancellation immediately; you remain on the hook for usage incurred up to the cancellation timestamp.

We can suspend or terminate your account if you breach these terms, fail to pay after the cure window, or use the platform in a way that materially threatens our ability to serve other operators (for example, generating spam complaints that endanger our carrier relationships). We will give you written notice and a chance to cure where the breach is curable.

On termination by either party, your data is retained per the schedule in the privacy policy and then permanently deleted. You can request an immediate hard-delete at any time.

The platform is provided as is. We do not warrant that AI voice agents will always understand your callers, route correctly, or stay perfectly within their system prompts. AI is fallible; the realtime nature of voice makes it more so. Build human review where the stakes are high.

To the maximum extent permitted by law, our aggregate liability for any claim arising out of or related to these terms is limited to the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) one thousand US dollars. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost business opportunity.

The exclusions above do not apply to: (i) your indemnity obligations under section 04, (ii) breaches of confidentiality, (iii) infringement of the other party's IP, or (iv) obligations to pay fees owed.

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The state and federal courts located in Wilmington, Delaware have exclusive jurisdiction over any dispute that is not subject to arbitration. Each party waives the right to a jury trial.

For disputes under USD $25,000, either party may elect binding arbitration administered by JAMS in San Francisco under the JAMS Streamlined Arbitration Rules. Each party bears its own fees and costs unless the arbitrator orders otherwise.

When we materially change these terms we email every active operator at the address on file at least 14 days before the change takes effect. Continued use after the effective date constitutes acceptance. If you do not agree, you can cancel your account before the change takes effect at no penalty.

If any part of these terms is unenforceable, the rest stays in effect. Failure to enforce a provision is not a waiver of the right to enforce it later. You may not assign these terms without our written consent except in connection with a merger or sale of substantially all your assets. We may assign these terms without restriction.

Notices to CallingScout under these terms:
legal@callingscout.ai

Notices to you go to the email on file for your workspace. Update it in workspace settings to make sure they reach you.